Refund policy

Refund & Return Policy

Represent Design Studios creates customized, personalized, and made-to-order products. Because these products are produced specifically for each customer, the following return and refund terms apply.

Custom and Personalized Products

Once a customer has approved the final design proof, customized or personalized graphics, merchandise, signs, apparel, keepsakes, displays, or other made-to-order products are considered final sale.

RDS does not accept returns, exchanges, or refund requests based on design choices, spelling, colors, sizing, personalization, artwork, layout, or other details that were shown in and approved through the final proof.

Customers are responsible for carefully reviewing all names, dates, spelling, quantities, sizing information, colors, graphics, and other project details before approving a proof.

Defective or Damaged Products

If a product arrives defective, damaged, or materially different from the approved proof because of a production error, please contact Represent Design Studios as soon as reasonably possible after receiving the order.

RDS may request photographs or other information reasonably necessary to evaluate the issue.

For a confirmed defect or production error, RDS may, at its discretion:

• replace the affected item with an identical or substantially identical item; or
• issue a refund for the affected item.

Unless otherwise agreed by RDS, defective products may need to be returned before a replacement or refund is issued. RDS will provide return instructions when a return is required.

Normal variations inherent in printing, manufacturing, materials, screen displays, or handmade products are not considered defects unless they materially affect the quality or intended use of the product.

Non-Custom Products

If RDS later offers standard, non-custom products, separate return terms may apply to those items and will be disclosed at the time of purchase.

Order Cancellations

Custom projects may be cancelled before proof approval unless materials, design work, production, or other project-specific costs have already been incurred. Any applicable cancellation charge or non-refundable amount will be communicated to the customer based on the stage of the project.

Once the final proof has been approved and production has begun, the order cannot normally be cancelled or refunded.

Contact

Questions regarding a return, defect, or refund should be sent to:

Returns@representdesignstudios.com